Scheduling Questions

SCHEDULING EXPLAINED

Some of the most common questions we encounter are, "When am I on schedule to be cut?" or "When will my landscaping job start?". Our scheduling for mowing services is done differently than our scheduling for landscaping work, and differently still for lawn care treatments.

Because our work depends seasonal variables, such as temperature, sun, rain, high winds and / or storms, it can become quite confusing trying to figure out "when". Here we will explain each scheduling system and take some of the guess work out of the equation for our customers. Of course, you are always welcome to contact the office directly to find out when you are on schedule for any job. We want our customers to know that we are handling each job, to the best of our ability, at the soonest and most appropriate time possible, given the nature of their particular service.

MOWING SCHEDULES

Our mowing is set up on what is called a "rolling schedule". This means that if you are scheduled to be cut on Monday of this week, then you will be scheduled for Tuesday of the following week, and Wednesday for the week after that and so on. Of course, if there is a rain day in between, that will push your service visit back a day (or however many days it has rained).

Most clients will request to be cut on Fridays, and it is simply impossible to service all of our clients on Friday. The "rolling schedule" allows us to service all customers close to the weekend at some points throughout the season, and keeps it fair to all.

Of course, you can still call the office and request a special day for service, should you be planning an event or have company coming in. Please make these request as far in advance as possible, as it's not always possible for us to change the schedule only a day or two in advance, and it's impossible to make same day changes (except in cases of extreme emergency).

For both residential and commercial clients, we try very hard NOT to schedule service visits on the weekends, however sometimes it is necessary after a lot of rain, to simply catch up and get everyone back on a routine schedule.

LAWN CARE TREATMENT SCHEDULING

Lawn care treatments are scheduled by season and daily weather conditions only. Even during the approximate time of season a service should be done, weather conditions will still dictate on a day to day basis when services will be performed. For instance, if the temperature is even a few degrees too warm, applying certain chemicals to the turf can burn and severely damage you lawn. On windy days, certain sprays can "drift" and coat plants or areas not intended to be treated. There are many other such scenarios, as well as guidelines that we follow from Maryland Department of Agriculture, that dictate favorable to unsuitable conditions for lawn care applications.

Residential Lawn Care Programs, the specific treatments and the months they will be done are listed on our Residential page. Commercial Lawn Care Programs, the specific services and months they will be done are listed on our Commercial page.

LANDSCAPE SCHEDULING

Landscape jobs are scheduled on a first come, first serve basis. During Spring, there is usually at least a slight waiting list, so it is wise to set your appointment for your estimate several weeks to a month before you'd like work to begin.

Please know that we will not "bump" you back on the list, unless the job before you simply takes longer than approximated. When tackling big landscape jobs, unforeseen problems do sometimes occur. While it is not our preference to have to push anyone back on the landscaping schedule, sometimes it is unavoidable.

Although you may have a wait before work begins (depending especially on the season), rest assured that we will not stop work on your job until it is finished. There are certain situations, where a day or two wait during a job is necessary - such as mortar drying times, or letting newly installed plant material settle after a rain, etc.

If you ever have a question as to why our crew is not working on your project, please do not hesitate to call the office and inquire - we understand that living with an ongoing construction landscaping job can be very frustrating. You can be sure that we are always working as hard as possible, but we will never rush one job to get to the next, due to our strict quality control standards. We want each customer to be thrilled with the outcome of their projects, even if that takes a little longer than originally intended.

Although scheduling jobs in the landscape industry can be quite challenging, we have over a decade of experience in finding the best, most practical and fairest systems of scheduling all the services listed here. We hope that these explanations help to answer some of your most common scheduling questions. Rest assured that we are working hard to stay on schedule, or to get back on schedule and that your job will be handled in a fair and professional manner.

Again, you are always welcome to contact the office with any further questions, or to find out when your job is on schedule!